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Support Center

We're here to help. Check out FAQs, or reach out to our support team — we'll get you back to business in no time.

Phone support

+1 (713) 999-2951

Email support

operations@zivoprocessing.com

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Frequently asked questions

Quick answers to the most common support queries.

How do I set up my ZIVO terminal?
Setting up your ZIVO terminal is easy. Simply connect it to your Wi‑Fi or Ethernet, power it on, and follow the on‑screen instructions. For a detailed guide, call our 24/7 support team.
What payment methods are supported?
ZIVO supports all major credit and debit cards (Visa, Mastercard), contactless payments (Apple Pay, Google Pay, Samsung Pay), and NFC. We also support gift cards and loyalty programs.
How long does it take to receive my funds?
Funds are typically settled within 1‑2 business days. You can track your settlement status in the ZIVO dashboard. Contact support for any settlement delays.
What if my terminal isn't working properly?
Try restarting your terminal and checking your internet connection. If the issue persists, contact our support team via live chat or phone — we're available 24/7.